Privacy Policy

Last updated: 7 August 2026

RVES Engineering Pty Ltd (“RVES”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our websitewww.rves.com.au and our valve maintenance and engineering services in Australia.

We aim to handle personal information in a manner consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.

1. Who we are

RVES Engineering Pty Ltd is a Western Australian-owned company providing specialist valve maintenance and engineering solutions.

• Contact:rk@rves.com.au
• Phone:+61 405 788 802
• Director:Reddy Kovvuri
• Location:Western Australia, Australia

2. What personal information we collect

We may collect personal information that you provide to us, including:

• Name and job title
• Company or site name
• Email address and phone number
• Enquiry details, project notes and service preferences
• Any other information you choose to include in messages or correspondence

We do not intentionally collect sensitive information through the website unless you choose to provide it in free-text fields.

3. How we collect information

We may collect personal information when you:

• Submit an enquiry via our website contact form
• Email, call or message us directly
• Request a quote or discuss shutdown / maintenance support
• Otherwise communicate with us about our services

Our website contact form may be processed using a third-party form delivery service (such as EmailJS) so that your message is emailed to us. Those providers process information only to deliver your enquiry to RVES.

4. Why we collect and use personal information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver and manage valve and engineering services
• Communicate about projects, scheduling and technical matters
• Improve our website and customer experience
• Meet legal, safety and business record-keeping requirements

We do not sell your personal information.

5. Disclosure of personal information

We may disclose personal information to:

• Our directors and authorised team members who need it to respond to you
• Service providers who help us operate the website or deliver messages (for example, email or form services), under appropriate arrangements
• Professional advisers where reasonably necessary
• Regulators or other parties when required or authorised by law

Some service providers may store or process data outside Australia. Where that occurs, we take reasonable steps appropriate to the circumstances.

6. Cookies and website analytics

Our website is primarily a static information site. We do not currently use advertising cookies or third-party tracking for marketing. The website and hosting environment may automatically record standard technical logs (such as IP address, browser type and pages viewed) for security and performance. If we introduce analytics tools in future, we will update this Privacy Policy.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. How long we keep information

We keep personal information only for as long as reasonably needed for the purposes set out in this policy, or as required by law (for example, business or tax records). When information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):www.oaic.gov.au.

11. Children

Our website and services are directed to business and industrial customers. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after an update means you acknowledge the revised policy.

13. Contact us

For privacy questions, access or correction requests, or complaints:

This page is provided for general information about how RVES handles personal information on this website. It is not legal advice. Seek professional advice if you need advice specific to your situation.